311service

Streamline how your organization manages service requests

At 311service we have one goal:

To help improve the places people live, work, and play. That’s why we have created an innovative solution to help service requests get easily reported and resolved. Whether your organization is a large city or a small business, 311service can help make it better by connecting people to maintenance teams.

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INCREASE EFFICIENCY

311service is a 100% free service designed to increase the efficiency of your organization’s service request workflow.

FREE WEB PORTAL

Customers, employees, or citizens can easily report service requests through a customizable web portal that can be configured to your organization’s requirements in just a few clicks.

USEFUL DATA AT AT GLANCE

Your maintenance team can efficiently see, track, and resolve service requests in our easy-to-use SERVICE REQUEST PORTAL, putting your entire maintenance team on the same page.

INSTANT WEBSITE INTEGRATION

Embed your custom designed 311service web portal directly on your existing website. You will even receive a free, unique website URL featuring your organization’s name.

BRANDED APPS

A unique, intuitively designed app for your organization allows customers, employees, or citizens to submit requests right from their smartphones or tablets.

How it works

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CREATE ACCOUNT

Create a free 311service.com account

UNIQUE EMBEDDED LINK

We give you a unique embedded link to copy and paste to your organization’s website

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CREATE SERVICE REQUESTS

Your customers, citizens, or employees go to your website, click on the link, and create service requests

LOGIN TO 311service.com

Login to your 311service.com account for immediate access to all service requests

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WE CAN HELP

Improving customer service and accountability through 311

How to get even more out of 311service

311service.com is made by the same people who created the industry leading CMMS and asset management software, NEXGEN Asset Management. We have designed 311service to seamlessly integrate with NEXGEN Asset Management, allowing all service requests reported through the 311service portal to be automatically pushed to NEXGEN Asset Management. Combining your 311service account with NEXGEN Asset Management software makes for the ultimate asset management solution.

Learn more about NEXGEN Asset Management